St. Tammany Parish Public Schools

St. Tammany Parish Public Schools is dedicated to protecting the health and well-being of our students and staff. As a result, we would like to keep the public informed by providing this list of answers to frequently asked questions. This is an extremely fluid situation and this list will be updated as information becomes available.

(Updated April 22, 2020)

In this FAQ

 
  


General

How long are schools closed?
Governor Edwards ordered all schools statewide closed through the end of the 2019-2020 school year. All of our schools and support facilities will remain closed to the public until further notice. These closures include the cancellation of all athletics, activities, clubs and events.

If employees have returned to schools and offices, can I get assistance in person?
At this time, schools and support sites are not open to the public or visitors. Parents and the general public should contact the school by calling the main school phone number or by emailing a school administrator for school level assistance or the main district phone number (985-892-2276) for district-level assistance.

I am feeling stressed and anxious about everything that is going on. Where can I get help?
Visit the STPPS Mental Health Support webpage for tips and advice from trained counselors and links and phone numbers for mental health resources.

STPPS Mental Health Providers are available to support families through the STPPS Cares Email Helpline at mentalhealth@stpsb.org. Email the helpline to get personalized guidance on resources and tools for supporting students, families and employees directly from members of the STPPS Mental Health Team.

Are school events canceled?
The current closure includes all STPPS athletics, activities, clubs, and events. 

Are field trips and other scheduled trips canceled?
All field trips and other scheduled trips (i.e. senior trips) during this statewide mandated closure are canceled.

Will I receive a refund from my child’s scheduled field trip or senior trip?
Our school principals are working directly with companies to obtain refunds for trips that were already paid for and had to be canceled. Please contact your school administrator through your school hotline number to get information specific to your child’s trip.

When will Pre K Registration be held?
All parents applying for free or tuition Pre K spots, must first fill out the online Pre K application to start the registration process. After applying online, a Pre K staff member will notify families of their eligibility determination and will provide information for the next steps in the process. For those who have received verification of income eligibility from the Pre K Office, registration will take place at the school the child will attend July 28-29 from 9:30 a.m. until 1:30 p.m.

Where can I get a copy of my transcript or diploma?
Contact the school information hotline by calling the school’s main phone number for assistance.

Who can I contact if I have questions regarding Special Education?
If you have a question regarding special education, please call 985-898-3311.

Who can I contact if I have a general question?
If you have a general information question, please call 985-892-2276.

Who can I contact if I have school-related questions?
If you have school-related questions, please call your school’s hotline number.

If I have questions about how this situation affects my child or the remote learning resources,
who can I contact?

Administrators and school principals will be available through an information hotline at each school.

The information on my child’s school website is old. Where can I find the most updated information?
You can find the latest and most updated information on the district website (www.stpsb.org) or the district social media channels.

How can I help?
We have received messages from the caring STPPS community asking how they can help during this situation. At this time, the most helpful things to do include sharing STPPS updates with friends and family, following recommended CDC health practices, and following district social media channels for official information and updates.

What are you doing to prepare for the possibility of confirmed cases of the novel coronavirus (COVID-19) in the St. Tammany Parish Public School System?
As a school district, we are closely monitoring the coronavirus situation and taking guidance from the Louisiana Department of Health and the U.S. Centers for Disease Control and Prevention. To get STPPS updates and information, visit www.stpsb.org/coronavirus.

What if I don’t have Internet access at home?
Limited income households can apply for $5-$10 per month internet access through AT&T Access, Cox Connect2Compete, and CenturyLink Lifeline. Charter Communications will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 students who do not already have a subscription. To enroll call 1-844-488-8395.

My child needs a work permit. Who should I contact?
For work permits on the west side of the parish, please contact Terri Wortmann at terri.wortmann@stpsb.org. For work permits on the east side of the parish, please contact Mike Soniat at michael.soniat@stpsb.org.

Do I have to reset my STPSB password each month?
Passwords will not expire while schools are closed so your password will not need to be changed.

What special education services can my child receive at school at this time?
All schools are closed to students, so special education services can’t be provided at school. Special Education Support Resources are available to support special education students during the school closure. Principals are available through the school information hotline (main school phone number) or email and special education teachers are available by email to answer questions.

I can’t log into the Student Progress Center. How can I get a pin number or assistance?
Contact the information hotline by calling your school’s main phone number.

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Meals

Updated May 22, 2020. Please note the grab-and-go meal program ended May 22, the last day of the 2019-2020 school year. Daily hot lunches and prepackaged breakfasts and the boxes of shelf stable items will no longer be distributed.

Are you providing meals for students during the school closure?

We worked with local community business partners to provide hot lunches each weekday and distribution of boxed shelf stable items from March 18 through the end of the school year. The STPPS Grab-and-Go Meals program ended May 22, the last day of the school year.

How can I get help with meals now that the "Grab and Go" distribution ended?
Families of students who normally receive free or reduced-priced meals at school are eligible for the Pandemic Electronic Benefit Transfer (P-EBT) program through the state. This program will provide extra help buying groceries for those in need of assistance. Families of children who receive free or reduced-priced meals must complete an online application to be issued a P-EBT debit card by the Louisiana Department of Children and Family Services (DCFS). Eligible families may view the P-EBT flyer for more information and to apply online.

Families who have not qualified for free and reduced meals through the School System and want to apply now to be eligible for the P-EBT program may do so online before June 1. The state advised if families were not eligible for free and reduced meals when schools were open and choose to apply now to be eligible for the P-EBT program, they will only receive the benefits for May. 

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Employees

I am an STPPS employee. When do I report to work?
All employees should follow the direction of their direct supervisor.

How do I get my employment verification from STPPS?
Please direct all Verification of Employment (VOE) requests to FAX #, (985) 898-6450, ATTN: Payroll.

Will teacher evaluations take place?
The State Department of Education has advised that educator evaluations for the 2019-2020 school year are waived.

Are STPPS schools and support buildings open at this time?
STPPS support buildings are closed to the general public at this time. Employees should follow the direction of their supervisor for the date and procedures for returning to worksites.

Where can I find the plan for employees safely returning to their worksite?
Employees may access the plan on the district website or by contacting their supervisor.

Do I have to reset my STPSB password each month?
Passwords will not expire while schools are closed so your password will not need to be changed.

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